Script Requests & Test Results

Repeat Script Clinic

We now provide an alternative to ordering your repeat scripts over the phone. Pre-booked phone appointments for prescription renewals are available Monday - Friday. Morning appointments start at 8.15am, and evening appointments start at 6.30pm. Please note that the doctor MUST speak to the patient requiring the prescription during this appointment. Doctors may not prescribe drugs of dependence or authority medication at these clinics.

Script Requests

One of the services we offer our patients is the ability to phone the clinic to request a repeat prescription for regular medication that does not require a review. When you phone the clinic please have the name of the medication and dosage so our telephone staff can submit an accurate script request for our doctors to check and complete. Please allow at least 3 days for non-urgent script requests to be processed. Repeat prescriptions are normally charged at a fee of $20.00 for all patients. Those who required their prescriptions written urgently (within the next 24 hours) are charged $30.00.

Patients who arrange for their medications to be packed in Webster packs at their pharmacy will need to contact the clinic to make an appointment for a consultation to renew their medication prescription.

Patient requests for prescriptions are sent to our doctor's using the Best Practice messaging system. This allows staff to link the request to the patient which allows the doctor to automatically open the correct patient's file. Details of the request are automatically entered into the progress notes. Your doctor can then review your notes if required.

We ask our patients to call during working hours if they would like to request a repeat prescription.

Test Results

Another service that we offer our patients is test results over the phone with one of our nurses or receptionists. Our doctors will check results and then notify their receptionists if they would like the results to be delivered over the phone or if they require an appointment with their patient to discuss further. We encourage patients calling for test results to phone the clinic during business hours.

Patient-Initiated Online Pathology Tests Policy

At Hawkins Clinic, we do not support third-party online services that allow patients to order pathology tests independently and send results directly to our clinic or GPs. These services bypass important clinical checks and may lead to unnecessary or poorly timed tests without proper follow-up. This poses risks for patients and places responsibility on GPs not involved in the test decision.

Why GP-Led Testing Is Important

Your GP can assess whether testing is necessary.
Tests are explained in the context of your health, including their purpose and limitations.
Results are interpreted with your full medical history in mind.
Appropriate follow-up care is planned.
Tests ordered without GP input may cause confusion, worry or missed diagnoses.

If You Use a Third-Party Online Service

You must book an appointment to review any results sent to Hawkins Clinic.
GPs will not provide advice or interpretation outside a scheduled consultation.
Failure to attend your appointment may mean results remain unreviewed.
Follow-up responsibility lies with you when using external services.

Why We Discourage External Ordering

These services bypass essential clinical oversight.
They may lead to unnecessary or inappropriate testing.
They risk gaps in follow-up and continuity of care.

Specialist-Ordered Tests

If a specialist orders your tests, follow up with them directly for your results and care.

Risks to Consider Before Using Online Services

Lack of clinical oversight may lead to false reassurance or missed diagnoses.
Without booked consultations, your results may not be reviewed.
Results without full medical context can be misinterpreted.
Privacy and data security may not meet Hawkins Clinic standards.
GPs are not legally responsible for tests they did not order and may decline unsolicited results.

Need Help?

If you are unsure whether a test is appropriate or how to manage your results, please speak with your GP. We are here to help you make informed decisions about your health.