During Normal Hours
- Pensioners are bulk billed
- Health Care Cardholders receive a discounted fee
- Private fees to non card holders up to the AMA rate
The accounts staff will be able to advise the cost of specific procedures.
Bulk billing, pensioner or repat discounts are generally not accepted in after- hours clinics therefore full fees apply. These generally apply to appointments made after 6.00 pm weeknights or for the Saturday night or Sunday clinics.
Visitors and itinerant patients are required to pay cash for the service.
Hawkins Clinic determines its own fee structure because of the inability of Medicare fees to keep pace with inflation.
Patients are encouraged to pay for all consults on the day. HIC online allows prompt lodgement of all Medicare services.
The practice uses Zedmed for appointments and billing. The electronic waiting room is linked to Best Practice clinical software.
The doctor is responsible at all times to determine the fee they feel is appropriate for the individual patient. Patients are encouraged to discuss with their doctor any difficulty they may have in meeting the consultation fee.
Appointments for childhood immunisations only will be bulk billed.
Paediatric Walk in Clinic (under 5 years with recent onset illness)
Consults are bulk billed for the walk in paediatric clinic at 11.00 am each day.
Where a patient fails to cancel their appointment a non attendance fee can be charged. Patients with mobile phones are encouraged to register for a SMS reminder which is generated from within our appointment software.
Repeat prescriptions are normally charged at a nominal fee of $10.00 and pensioners are charged $8.00. Patients who require their prescriptions written urgently on the same day are charged $15.00. Patient requests for prescriptions are sent to the doctor using Best Practice messaging system. This allows staff to link the request to the patient which allows the doctor to automatically open the correct patient. Details of the request are automatically entered into the progress notes.
Private Hospital Patients
Patients who have elected on admission to be treated privately can request their normal doctor to provide care when they are available. The clinic duty doctor will continue this care during times when their normal doctor is unavailable. Private inpatients are charged Hawkins Medical Clinic fees determined by the doctor. Charges for inpatient attendance must compare with a dated written note of attendance in the patient’s hospital record.